FAQ About 2020 Season_Promo Widget-3 Col Tall-01.jpg

What if my organization purchased group tickets and a meal, but that game is not being played?

Your group representative will be in touch with you to work out a new date. If a new date can’t be agreed upon, we will work with you to secure a date for the 2021 season once that schedule becomes available (usually in October or November).

What if I purchased tickets from a secondary ticket reseller like StubHub or Seat Geak?

While we always encourage people to purchase tickets directly through us at saintsbaseball.com, calling us at 651-644-6659 or visiting us in person, we realize that sometimes our fans purchase tickets from secondary market reseller sites like StubHub, Ticket King, Seat Geek, etc. Tickets that have been purchased from a secondary market reseller cannot be refunded by the Saints because the Saints weren't a party to the transaction. If you purchased tickets from a secondary market reseller for a Saints game in May or June, we recommend you contact them directly to discuss your options for that purchase. 

I saw the American Association is playing in 2020, but the Saints are playing in Sioux Falls. What does that mean?

Welcome to the Sioux Falls Fighting Pheasants Canaries Saints of 2020. Just a simple 200 mile jaunt Southwest. Oh, you came here wonerding why we're in Sioux Falls. The American Association announced the 2020 season would start with three hub cities: Sioux Falls, Fargo-Moorhead, and Milwaukee. The six team league will have two teams per hub and the Saints will begin play in Sioux Falls and use Sioux Falls Stadium as their home ballpark. Did you know the highest rated Yelp reviewed restaurant in Sioux Falls is the Bread and Circus Sandwich Kitchen. 

But wait, the Saints aren't playing at CHS Field this year?

Maybe. We hope. I mean we're trying. Look, things are complicated right now. As of right now large gatherings aren't allowed in outdoor venues in Minnesota which makes it difficult for us to play at CHS Field. This isn't Major League Baseball where we have a multi-million dollar TV contract (Cloo Channel call us). So yes, Sioux Falls will be our home ballpark until we're given the go ahead to return to CHS FIeld.

So you will play at CHS Field this year?

Ummmm, look we're not making any promises. We could play one game in Sioux Falls or we could play all 30 home games. It's like when it's raining at 9 a.m. and we get calls asking if we're playing at 7 p.m. We have every intention of playing, but we don't know. If we had that kind of power, we'd own an island somewhere. Our goal for starting the season this year in Sioux Falls is so we CAN eventually come back and play at CHS Field. If we decided not to partake in the hub system then there was zero percent chance we'd play.

OK, OK so we know you'll be at CHS Field when you can. How will we know when that is?

Carrier pigeon. Morse code. Ohhh maybe a singing telegram. Ya we like that. Listen you've come to our website to find these FAQ's haven't you. We will utilize all of our social media channels: website, Twitter, Facebook, Instagram, Snapchat, MySpace, Friendster, Vine, and YikYak. And we'll do a Saints Live event just like we've done leading up to all the various updates an announcements. Really worth checking those out. The host is quite the looker.

Sweet, so at some point if/when you return to CHS Field how many people will be allowed in?

Once again, we're here to follow all rules and guidelines. If they tell us 25% then it will be 25%. If they say 50% then it will be 50%. So when the decision is made we'll make sure our ballpark is set up for that capacity.

Great. The ballpark is open you know the % capacity, and I have tickets to a game. How do I know where I'm sitting?

How would you like to sit in the dugout with our team and make stragic decisions? I mean Major League Baseball is hiring analytics people without baseball experience why can't we stick a random fan in the dugout? Oh right, you came here for a real answer. Our front office staff works real hard. I mean 15 hours a day during home games hard. They have been on the phones non-stop throughout the off-season keeping people updated on our situation. We have a seating plan in place that will start with season ticket holders behind home plate and work our way out. We will seat each group together in selected areas. Then we'll do the same with groups that have purchased tickets. Then finally single game ticket holders. Think of it as a butterfly effect. Starting from right behind home plate and spreading our wings down the left and right field lines.

Great, you have a seating plan in place. What if I don't like where my new seats are at?

We're not going to make everyone happy. Trust us we understand that. You can use your tickets to come to any 2020 home game at CHS Field OR exchange them for a game in 2021. We will honor all tickets. No one will lose out. We promise.

Let's say I've purchased a ticket and that game was not played OR you don't have a home game on that date under the new schedule. What happens then?

Then we thank you for your donation to the Sean Aronson Press Box. Kidding. Relax, we're not taking anyone's money. If you purchased a ticket for a game in May or June or a game in July or August and it's now not a home game then you will be able to exchange your ticket for any home game in 2020 OR in 2021. Simple as that.

You keep talking about exchanging tickets. What if I want a refund?

Wait, you have a chance to enjoy an entertaining night at the ballpark where we make you laugh, you can scarf down hot dogs and drink beer and you want a refund? WHYYYYYY? We told you, we will work with every single person individually. We want to make this as easy as possible.

What if I have more questions that aren't answered here? Or maybe I just want to talk to someone because I've been cooped up in my house for so long, then what?

Operators are standing by. Please feel free to call us during normal office hours Monday-Friday 9-5 at 651-644-6659. 

Great, when can I expect to hear from you?

We've hired the best and brightest to make phone calls 24 hours a day, 7-days a week. No food, water or sleep until everyone has been contacted. We'll reach out via email and phone calls. Listen, will some people not receive either. Yes, but it's not intentional. If you haven't heard from us in a timely manner you can always reach out to us. But there's only so many of us and we have A LOT of fans, so give us the opportunity to reach out. 

What happens if I have a ticket to a game and you're sold more than capacity allows?

Shhhh don't tell anyone. What's a few extra people among friends? Again, kidding. We know the pandemic is serious stuff and if 1,800 or 2,000 or 2,500 is all we're allowed to have at CHS Field then that's all we'll have. There are, however, a few games we've already sold more than that. We're working on a plan for that right now. It might be like what the airlines do when they overbook a flight, they give you an additional voucher if you agree to move to a different flight. We might do the same if you agree to move your game date to another date. But we promise you won't show up to the ballpark and find out we've oversold the game. We will try and rectify it days, if not weeks, ahead of time.

Will my season tickets, group tickets or single game tickets be good in Sioux Falls?

We're glad to hear you want to make the trip to Sioux Falls, but unfortunately, your Saints ticket is not good out there. They use different currency out there in Sioux Falls, so the cash you used to pay for your Saints ticket doesn't translate in Sioux Falls. Or it's because they have capacity restrictions and it's too difficult to exchange out a ticket over there. One of the two, but the bottom line is you can't exchange your Saints ticket in Sioux Falls.

What if I want to purchase a ticket for a game in Sioux Falls? Can I do it through the Saints?

No, other than Saints tickets we only sell tickets to the Cornhole and Dodgeball Championships. If you want to buy a ticket to go see the Saints in Sioux Falls, even when the Saints are the home team, you must call the Canaries front office at 605-336-6060 or visit their ticket site here.

So we're in the ballpark, what kind of restrictions and guidelines will you have?

Humble brag time, but we were one of the first, if not the first, sports team to put out a COVID readiness plan. Not one of the first baseball teams, but one of the first SPORTS teams. We've been prepared for this for a few months now. Our plan has been on the front page of our website since March, but here you go. Read it.

Will you require fans to wear a mask?

We want fans to feel as comfortable as possible when enjoying a game at CHS Field. The CDC recommends that people wear masks when going out in public, so we encourage our fans to follow the direction of the experts. We will take all necessary precautions and provide our guests various disinfectant and sanitization stations around the ballpark, but if you would like to bring your own health related items to the ballpark please feel free to do so.